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Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help

Full APA Reference

Estabrook, L., Witt, E., & Rainie, L. (2007). Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help. (CIRSS Report Pew0701). Washington, DC: Pew Internet and American Life Project.

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